3  Customer help

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3.1   General

For customer help, visit:

3.2  Submitting a question

To submit a question to the customer help team, you must be a registered user. It only takes a few minutes to register online. If you only want to search the knowledgebase for existing questions and answers, you do not need to be a registered user.
When you want to submit a question, make sure that you have the following information to hand:
  • The camera model
  • The camera serial number
  • The communication protocol, or method, between the camera and your device (for example, SD card reader, HDMI, Ethernet, USB, or FireWire)
  • Device type (PC/Mac/iPhone/iPad/Android device, etc.)
  • Version of any programs from FLIR Systems
  • Full name, publication number, and revision number of the manual

3.3  Downloads

On the customer help site you can also download the following, when applicable for the product:
  • Firmware updates for your infrared camera.
  • Program updates for your PC/Mac software.
  • Freeware and evaluation versions of PC/Mac software.
  • User documentation for current, obsolete, and historical products.
  • Mechanical drawings (in *.dxf and *.pdf format).
  • Cad data models (in *.stp format).
  • Application stories.
  • Technical datasheets.
  • Product catalogs.