4  Customer help

4.1  General

Do not hesitate to contact our Customer Support Center if you experience problems or have any questions.
For customer help, go to http://support.flir.com .

4.2  Submitting a question

To submit a question to the customer help team, you must be a registered user. It only takes a few minutes to register online. If you only want to search the knowledgebase for existing questions and answers, you do not need to be a registered user.
When you want to submit a question, make sure that you have the following information to hand:
  • The camera model.
  • The camera serial number.
  • The communication protocol, or method, between the camera and your device (e.g., SD card reader, HDMI, Ethernet, USB, or FireWire).
  • Device type (PC/Mac/iPhone/iPad/Android device, etc.).
  • Version of any programs from FLIR Systems.
  • Full name, publication number, and revision number of the manual.

4.3  Downloads

On the customer help site you can also download the following, when applicable for the product:
  • Firmware updates for your infrared camera.
  • Program updates for your PC/Mac software.
  • Freeware and evaluation versions of PC/Mac software.
  • User documentation for current, obsolete, and historical products.
  • Mechanical drawings (in *.dxf and *.pdf format).
  • CAD data models (in *.stp format).
  • Application examples.
  • Technical datasheets.